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Order Changes Changes and cancellations are not permitted once the order is placed. If you have questions prior to placing an order, please email us at purchasing@babiesroots.com. If you decide that you don't want an item that you ordered, you are always welcome to return or exchange it. International Orders We do not ship international orders at this time. When a Package Is "Returned to Sender" If items are returned due to insufficient address you will be charged the shipping amount required to reship. If the mistake is our then we will absorb that cost. Shipping Time Orders are shipped within one to three business days. You can expect to receive your item in about 7-10 business days from the time you placed your order. Please also note that if you have a remote address the shipping might take longer. Our items are shipped USPS or UPS ground depending on which is cheaper. Our Fuzzi Bunz cloth diapers can be ordered Express or Priority. All other items don't have that option at this time. If there is a problem fulfilling your order we will contact you immediately by phone or email. Insurance We are not responsible for items damaged or lost when shipped. Once the item leaves our hands we have no control over it. For this reason we highly recommend insurance. Babies Roots will guarantee all insured packages. If your item has not been receive after 30 days and purchased insurance we will ship out new products. This will be done with no addition charge to you. Please note, we ship ALL PACKAGES with delivery confirmation or with a tracking number. If the package is scanned as "delivered", the package is not replaceable. Please be sure to use a delivery address that has a secure location where the carrier can leave your package. Returns We have a 30 day money back guarantee from the time you placed your order. If for any reason you are not satisfied with your order we will refund your money back minus a 10% restocking fee. You must send everything back in it's original package and the item must be in new condition. Any item that is washed or used is not eligible for return. Unless the mistake was our you are responsible for shipping costs. For all returns you must email us and get a response back before you ship the item. Exchanges If you are simply exchanging items there is no restocking fee. Again unless we made a mistake you are responsible for shipping costs. Just like returns you must email us and get a response back before you ship the item.
Defective Merchandise Privacy Forms of Payment
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